About billy

What is Billy?

Billy is a service that provides shared electric bikes with no docking stations. This means you can drop the e-bikes off and pick them up anywhere in Brussel through your smartphone. 

 

How does it work?

Reserve

1. Select the nearest bicycle on the app.

2. Tap “Reserve Now” in the app. 

3. Locate your bike by walking towards the bike icon on the map.

You now have 15 minutes to get to your bike. After this time, your reservation is cancelled and others can reserve the bike again.

 

Unlock

1. On the app, tap the “Unlock” button

2. The app will ask: “Did you find your bike orderly parked and securely locked?”

3. And “Is there any damage?”

Please help us to maintain an amazing service by reporting anything you notice.

 

Let’s go!

Once you clicked next, you will hear the bike unlocking itself.

1. Wrap the chain around the seat post.

2. Turn on the pedal assist by clicking the ON/OFF button on the bike.

3. You’re good to take off! Enjoy 🙂

 

Pause

At any time you can park the bike while keeping it reserved.

1. Put the bike on its stand

2. Wrap the chain around a pole/rack/…

3. Tap the “Lock” button in the app.

4. Push down the orange slider while securing the chain through the ring lock 

You can now go do your thing! Your bike is waiting for you. Just keep in mind, your are still being charged for the duration of this pause.

 

End ride

Bikes can only be returned inside “the zone”, which is a geo-fenced area – check the app to see where this area is located. If you are within the zone, securely lock the bicycle on a public location where bicycles are authorised to park.

1. Put the bike on its stand

2. Wrap the chain around a pole/rack/…

3.Tap the “Lock” button in the app.

4. Push down the orange slider while securing the chain through the ring lock

5. Tap the “End ride” button in the app

You will now see an overview of your ride. At the end of each month you will receive an invoice of all your rides by email.

 

Fees

Billy rides cost €0,15 per minute, with a maximum of €5 per hour and €25 for 24 hours. Keep in mind the counter only stops when you “End Ride” in the app, within the blue zone on the map.

 

Joining Billy

 

How do I sign up?

You can either sign up on our website www.billy.bike or on the app (“APP”) available in the Appstore and Play(?). To sign up in the app, open the app, click on the “home” icon, then on “Login” and then on “register”. Fill in the form and you’re good to go!

 

How long does it take to sign up?

It takes you no more than 5 minutes.

 

How much does it cost?

There are no registration fees. To ride Billy it will cost you 0,15€ per minute, although we will not charge you more than 5€ per hour and 25€ per day. 

 

Can I start driving immediately after I sign up?

We’re currently in Beta, meaning we’re limiting the number of users, making sure everything runs smoothly. So it might take a few days/weeks before your account gets activated and you can start riding.

 

Can I use Billy without a credit card?

For now, we only take credit cards.

 

Why do I have to give my last name?

We need to check your last name to see if it matches with your credit card information.

 

Can I end my subscription?

Yes you can, by making a request to our team by email at team@billy.bike at any time.

 

Booking a Billy

 

How do I book a Billy bike?

In the app you can select a bike near you. Click on “reserve now!” and start walking toward the bike. You can unlock the bike with the app when you are near it.

 

What if I can’t find my bike?

If it’s not on the exact spot the app shows you, it shouldn’t be too far away, normally within (30) meters. If you can’t find it, give us a call at +32-2-588-03-30 or send us a quick emai at team@billy.bike

 

Can anyone book a bike?

As long as you are over 16 and own a credit card in your name, you can!

 

How long can I book a bike for?

There is no time limit. For longer rentals the fee is limited to 5€ per hour and 25€ per day.

 

Can I cancel my booking?

Yes. When you book your bike you have 15 minutes to get to it, if you change your mind you can cancel for free.

 

What happens if I don’t get to the bike within the 15 minutes?

Your reservation will end and the bike will be available again. You will not be charged of course.

 

Can I book a bike for my friend?

Unfortunately not, but your friend can sign up too 😉

 

 

 

Riding Billy

 

Where can I ride Billy?

Everywhere, as long as you bring it back in the Bubble.

 

What is the Business area (or Bubble)?

On the map in the Billy app you can see a blue area. This is what we call the Bubble, only in this area you can pick up and drop off Billy bikes.

 

Can I ride a bike outside the Bubble?

Yes, as long if you bring it back inside the Bubble when you’re done. You can always lock a bike outside the Bubble but you cannot end your trip there, meaning you’ll continue paying for that time.

 

Can I ride Billy at night?

Yes, Billy is available 24/7. Be careful though!

 

Do I need a helmet?

It’s not required, but it’s always safer to ride with a helmet 😉

 

Can I bring it on a bus/tram/metro/train?

Well, you can, but you’ll break your back trying to carry it.

 

How do I park the bike?

Attach the chain around a pole or bike rack and put it through the ringlock. Press “lock” in the app, you’ll hear a little sound in the lock, push the orange slider to close the ringlock. If you’re done with your trip, press “end trip” in the app. You’re all done!

 

How can I make sure the bike is locked correctly?

A: If the chain is correctly locked in the ringlock and the orange slider doesn’t move, it means it is securely closed. Also, be sure to wrap the chain around a solid object, be careful with thin fences for example, they are easy to cut through. 

 

Can I temporarily park my bike?

Yes, you can do this anywhere, inside or outside the Bubble. Remember that you will still be charged even if you locked the bike, unless you end your trip in the app.

 

 

Other

 

What if I’m in an accident?

After calling the Police and/or Emergency services, immediately call team Billy. We’ll inform you with the following steps to take (for more info: terms and conditions section 3.HELPDESK). Be sure to stay at the site of the accident.

What if the bike breaks down/a tire pops?

End your trip and secure it to a pole, make sure to report any minor or significant damages to Team Billy. Call us at +32-2-588-03-30 or send an email to team@billy.bike.

 

What if the bike gets stolen during my reservation?

Immediately contact us. We will inform you that you need to file a complaint with the police and will guide you through following steps. (See section 3.4 of the Terms and Conditions)

 

What if the bike is already damaged when I book it?

When you book a bike the app will automatically ask you about the state of the bike. Please answer these questions to let us know. If the damage is minor you can use the bike if you wish to. If the damage is rather significant, try to find another bike.

 

What if the bike runs out of battery?

This should not happen as we always pick up the batteries to charge when they reach 20%, which should allow you to still ride 10km. If you still run out of battery, just lock the bike and end your ride. If you’re outside of the Bubble, give us a call on +32-2-588-03-30 or send us an email.

 

What if my phone runs out of battery during my ride?

Secure the bike and close the lock at your destination. Then, call us as soon as you can on +32-2-588-03-30

 

What if the lock doesn’t close/open?

A: Restarting the app helps most of the time, if not, wait for a minute or two and try again. If it still doesn’t work, call team Billy to the rescue on +32-2-588-03-30

Any other question we didn’t answer here: drop us a lien at team@billy.bike or call us on +32-2-588-03-30

SUIVEZ-NOUS

FACEBOOK

 

 

 

CONTACT

+32 2 588 03 30

team@billy.bike

 

 

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